Make your website a conversation starter.
Generate up to 11x more inbound leads from your website. Use AI Employee to instantly respond to customers, ensuring conversations continue over text, even after they’ve left your site.
Real results from local businesses like yours.
+128%
Increase in revenue
788
Google reviews
5x
Website interactions
Starts on your website. Goes anywhere.
Capture leads. Close at a higher rate.
Quantity AND quality.
By collecting lead information before the conversation even starts, your team can focus on delivering great customer experiences and closing deals.
Connect the way customers prefer.
Because Webchat immediately takes the conversation to text, customers can stay connected on their terms while you manage it from the same inbox as everything else.
Capturing a lead is just the beginning.
With Podium, you can deliver great experiences, close deals, collect payments, gather reviews, and drive repeat business—all within the same conversation.
Frequently Asked Questions
Web chat is a messaging tool that lives on your business’s website to communicate with your website visitors in real time.
Unlike other web chat solutions, Podium Webchat is text-based. So when a website visitor initiates a conversation, that discussion is converted into a text thread that can carry on even after they navigate away from your site. And when your customers reach you through Webchat, they’ll know they’re talking to a real human instead of a bot or algorithm. It’s a frictionless customer experience for them, and you get the benefit of automatically collecting their name and phone number, and keeping the lead.
Podium Webchat is specifically designed for local businesses looking to communicate with their customers in a modern way. Webchat opens a two-way conversation where your team can answer questions, schedule appointments, and close deals with real, friendly interactions that are quick and convenient.
Our capabilities greatly enhance your ability to generate leads from your website and convert them into buying customers:
- Provide a convenient way to connect with website visitors. Podium’s text-based Webchat solution improves how your team handles online inquiries and facilitates customer service and support.
- Never miss another opportunity to connect with your visitors. Turn on response automation to engage with leads who message in after hours.
- Improve the way you manage inbound leads. With intelligent lead routing, have confidence that your leads are assigned to the correct department, location, and inbox.
- Save time responding to inquiries. Automatically respond to FAQs such as hours of operations, accepted payment types, etc.
- Monitor your progress. Explore our reporting dashboards to assess how many inbound leads are generated per month and measure employee response times and the number of conversations managed.
Joel Master
Owner, Portland Window Coverings
"Our web interaction has increased significantly. Our clients enjoy being able to chat through the widget and start the process with a simple click-to-talk to an associate."
5x
website interactions with Webchat
Advantages
Deliver higher quality leads and more convenient interactions
Track lead source to sale (Track inbound leads to review invite sent)
Deliver a high-touch and personalized experience over text
Ability to use Webchat to grow your marketing audience
Podium
Birdeye
Hubspot
Livechat
Resources for you to hit the ground running.
Demand Generation
The Definitive Guide to converting leads
Webchat
5 Live chat software features and functionality in 2024